The FCC is seeking comment on a number of robocalling issues that are relevant to the alarm industry. Specifically, the FCC is seeking updated information on these issues, each of which AICC has expressed concern through comments and ex partes in the past.

We need input from AICC’s membership in order to provide meaningful comment to the FCC in response to its Notice of Proposed Rule Making (NPRM). Following are a number of questions that are related to the alarm industry’s concerns regarding robocall blocking and labeling. We are providing these questions in word format so you can type your responses into this document and return it to us.  Please be as specific and detailed as possible in your response. We will anonymize any data before providing it to the FCC.

Please respond by Friday, August 4.


We need input from AICC’s membership in order to provide meaningful comment to the FCC in response to its Notice of Proposed Rule Making (NPRM).

MM slash DD slash YYYY

Mandatory Opt-Out Call Blocking

“Opt-out” call blocking refers to call blocking that is done automatically and by default for every customer, unless the customer formally opts out. In the past, AICC has expressed concerns about opt-out call blocking because customers do not necessarily realize that it has been implemented and therefore may not realize their calls are being blocked or that they need to opt out. Currently, opt-out call blocking is optional, though many service providers have implemented it. In the NPRM, the FCC proposes to make opt-out call blocking mandatory.

SIP Codes for Notification of Blocked Calls

SIP Codes allow a terminating provider to send a response code when an IP-based call cannot be completed. These codes tell the caller or the originating provider why the call attempt failed. The FCC seeks comment on what SIP codes should the Commission require terminating providers to use to notify callers that their call was blocked. The FCC specifically asks whether it should require use of the newly developed SIP Code 603+ for immediate notification, require use of SIP Code 608, or require use of SIP Code 603.
For your IP-based calls, are you able to process SIP Code 603+, SIP Code 608, and SIP Code 603?

Call Labeling Issues

In the NOI, the FCC seeks comment on the current state of call labeling. In the past, AICC members have experienced issues with their calls being labeled as spam and have had difficulty working with service providers in resolving the issue. This is an opportunity for AICC to alert the FCC to ongoing issues that its rules and requirements regarding call labeling are not working.
3. What percentage of your calls would you say are mislabeled?
4. Does having your customer save your phone number to their phone help with call labeling issues?
5. Has STIR/SHAKEN impacted the labeling of your calls and, if so, has it been better or worse?
If you answered "Yes" to Question 5 above, how has labeling of your calls been?